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Support

Find help with reminders, payments and backups. If you need a hand, get in touch.

Reminders, payments and backups

What should I check if a reminder does not appear?

Enable reminders in Tally Settings and allow notifications in iOS Settings → Apps → Tally → Notifications. Tasks need a future due date and reminders enabled. Completed, undated or past tasks are not scheduled. Active subscriptions notify at 9:00 AM on the selected reminder day; past reminder times are not sent retroactively. Check Focus, notification summaries, banners and sounds in iOS. Tally schedules the nearest 60 reminders; open it regularly to refresh later reminders.

What happens when I pause, record a payment or delete?

Pausing a subscription stops its reminders and estimated spending but does not cancel the real service. Recording a payment updates the local record and next renewal date; it does not move money. Deleted subscriptions keep payment-history snapshots. Deleted tasks cannot be restored.

How do I back up or move to another device?

Export a JSON backup from Settings and save it to your chosen location. On the other device, import the backup and check the preview before confirming. Matching identifiers retain existing records; only new records are added. There is no automatic cloud sync. Export a backup before deleting the app.

Backups include tasks, notes, subscriptions and payment records. Keep them safe. When you share a backup with another app or service, the recipient you choose handles that data.

How do I contact support?

Email jack879tw@gmail.com with your app version, iOS version and steps to reproduce. Please omit sensitive records and redact screenshots.